Return Policy

Thank you for shopping at Smart Temp.

If you receive a product that you believe is not what was expected, we will replace the item(s) or refund your money at our discretion. ( Please refer to our Terms and Conditions)

It will be your responsibility and expense to return the item(s) back to us in its original new, unused and undamaged condition within 14 days of the purchase date. Refunds will be credited to the original payment account.

If you have purchased the incorrect item and would like an exchange or refund, you will be required to pay for the return freight charge to Smart Temp Australia Pty Ltd, in addition to the freight charges for the replacement item(s). If you exchange for a higher priced item, you will be required to pay the price variance.

Prior to returning any product, you are required to contact Smart Temp or email us at returns@smarttemp.com.au to obtain a Return Authorisation Number.

If you have any questions on how to return your item to us, please contact us.

Smart Temp Australia Pty Ltd
Unit 20, 1488 Ferntree Gully Road
Knoxfield 3180 Victoria.

Tel 03-9763-0094
Email- returns@smarttemp.com.au