We Care

I installed 2 new thermostats at my daughters' place. They would not respond, and I asked John for help. I can't even start to report how incredibly helpful he was. While he would have been perfectly entitled to tell me to go away and call a technician, he persisted with me until we resolved the problem, which in the end was just a setting. I would like to nominate John for sainthood. Really.

Thankyou so much i bought your product but was told it was out of warranty, you helped me in details how and what to do .I really appreciate how you explained and i was able to do exactly how to fix my problem, I received the controller by mail in 2 days was able to place it back myself with your help.very very happy customer service thankyou so much for your unbelievable service 😊 😀

This is how it should always be. Solid and reliable product, exceptional after-sales support, and quick, hassle-free customer service. Good old local Aussie business doing it right. Experiences like this are exactly why I try to support local businesses whenever I can. You get real people who know their products and stand behind what they sell. No faff, no drama, no being bounced between departments or waiting days for email replies in broken English. Just rock solid products backed by rock solid solid service. I'll happily come back here if I ever need another AC controller, and I'd absolutely recommend them.

Amazing customer service from people that believe in their product. I emailed on a Friday night requesting trouble shooting help. My email was answered overnight. Unfortunately the troubleshooting didn't work so I rang as advised and told to bring the front screen of the thermostat in. John advised that the 10 year old thermostat shouldn't be doing this, and it was replaced free of charge, regardless that it was no longer under warranty. Highly recommended for both product and customer service.

We've recently had dealings with Smart Temp and have been very impressed with the service. The team was helpful, professional, and easy to deal with from start to finish. A special thanks to the owner and the team for their assistance, advice, and excellent after sales support. It's great to work with people who genuinely care and are willing to help when needed. 💯 Highly recommended! 🙌🏼

I'd to share a really helpful and positive experience with John K from SmartTemp. We recently bought a new house, with a SmartTemp Zone Touch pad (however we have no instructions for it). When the device started to behave differently, I was concerned and decided to contact SmartTemp via emai. John responded within hours, with an easy to understand explanation of the situation and how to adjust the device. I'm appreciative of the prompt, professional and appropriate advice from John and team. Thanks guys! Vaughn

Best service you can get! Very happy with my thermostat which has great features and works well. More importantly, when the thermostat stopped working after a few years, the support team were very prompt and supportive and replaced it free of charge despite it being past the warranty period. Cannot recommend enough.

I had an outstanding experience with Peter and the team at Smart Temp Australia. They successfully repaired my 20-year-old control system, taking the time to clearly explain the fault and physically show me the issue once it was removed. The level of transparency, technical expertise, and customer service was exceptional—easily one of the best service experiences I’ve had. I would highly recommend them and will continue to use Smart Temp Australia well into the future. Thank you for your, honesty, transparency, and trust. Will be back to upgrade the panels.

I travelled from Inverloch to Wheelers Hill thinking I needed a new control panel for our 15 year old air conditioning system. Peter from Smart Temp said , ‘yes I can sell you a new one but let’s have a look at the old one.’ Ten minutes later and a few minor adjustments and it was as good as new. On top of that there was no charge at all. Exceptional service. Highly recommend!

Brilliant customer service. Great to deal with a great Australian company. Highly recommend.